Return Window
Customers can request a return within 30 days from the date the order is received.
Simple returns when an order is not right.
We want every customer to feel confident after purchase, so returns and refunds are handled with clear steps and fair review.
How to Start a Return
Contact support with the order number, the item being returned, and a short reason for the request. The team will provide return instructions and, when applicable, label details.
Eligible Items
Returned products must be unused, undamaged, and in original packaging with all included accessories, manuals, and parts.
Items We Cannot Accept
Items with signs of wear, installation, modification, missing parts, or damage caused after delivery may not qualify for refund or exchange.
Damaged or Defective Items
If a product arrives damaged or defective, contact support as soon as possible with order details and photos so the issue can be reviewed.
Refunds
After the returned item is received and inspected, approved refunds are issued to the original payment method within 7 business days.
Exchanges
If an exchange is approved, the replacement item is prepared and shipped as soon as possible after the return is reviewed.
Return Shipping
Return label instructions are provided by support. Label availability may depend on the reason for the return and the order details.
No Restocking Fees
Standard eligible returns are handled without restocking fees.
Cancellations and Changes
Orders can only be changed or cancelled before shipment. Once an order has shipped, it must follow the normal return process.
Return Support
For the fastest help, include the order number, customer name, item name, and a clear explanation of the return request when contacting support.